The thinking behind self-serve is that it becomes a much more interactive system, and for the employee at any level, it gives them access quickly to their information, direct entry. I was asked what it does for the future generation of public servants. I think that's actually the type of system that the future generation of public servants will really enjoy, because it gives them access directly. They have the control of how they enter and when they enter some of the information. On that front, I think the self-serve portion is appreciated.
It does require, though, a change in the way we do business. You're quite right; that's the part that I believe, and you've heard the minister say, we've underestimated the impact. In terms of the way to do HR and the change in the way we're going to manage our business, that impact was underestimated. It's part of the reason that we are where we are.