In fact, a lot of training had been planned before the implementation, but clearly it was not sufficient, nor was it exactly what we needed. As I said previously, we underestimated the management of change and the scope of that change for the users.
There are the users, the human resources people, and the compensation advisors. Three different types of training were required. We offered on-site training to the compensation advisors. By talking to them and discussing things, we quickly realized that we had to offer additional and different training.
As for the users, we are working with the Canada School of Public Service in order to prepare courses that are a little easier than the ones that exist.
As for the human resources people, our teams are going into the departments to talk about the three priority issues.