In terms of the number of cases in Miramichi, for example, that's one of the things we don't know yet. How many cases the compensation advisers will be able to process when they are fully used to the system, when the system is optimized, is actually a very important factor. We had a plan and that's what led to having 550 compensation advisers. Will that be the end result? Maybe it won't be. If it is, then we will have to let go of all the satellite units and we will keep our Miramichi office open and fully functional. If we happen to need more compensation advisers, then we'll have to assess at that time. Steady state will not be calculated in the number of compensation advisers; it will be calculated in timeliness with regard to the service aspect. We're looking at timeliness, accuracy of payment, and...I'm missing one.
On September 19th, 2016. See this statement in context.