We have a pre-Phoenix metric. The one we are working with now with colleagues is actually an, I'll say end-to-end metric. It's not just about the pay centre. It's about from the moment when somebody works to the moment they get paid. There are a number of HR transactions or steps that have to be taken. We believe if we're looking from a service point of view and if we're thinking of the employees, that's what matters to them. We're looking now at the entire thing end to end.
On September 19th, 2016. See this statement in context.