Every person who was being converted received a number of communications that had a toll-free number that they could call. We had a specially trained team at the end of that phone line able to deal with every individual case in terms of what they would need, whether it was moving from a higher to a lower box, whether they needed a key turner because they had dexterity issues, or whether they really couldn't get to the box. In those cases, we did arrange to have mail five days a week delivered to their CMB, their community mailbox, but once a week it was taken to their door. We still have that program in place. It has served us very well. We're offering that to people, even if they have had community mailboxes for many years and something happens that changes in their lives; they have an accident or they fall—
On September 21st, 2016. See this statement in context.