I'd like to chime in for a second.
There is a grey area in terms of seniors. There are seniors who are not at the stage of either dementia or Alzheimer's; they haven't been diagnosed. Whatever system that we put in place, we have to keep in mind that they are still functioning the way they normally function, except they do have some cognitive disabilities. Sometimes that's not recognized, especially with the telephone system we have in place now with Canada Post. Even if a senior who has onset of dementia does make contact, they will have a challenge in communicating and getting the services they need.
In our policy prescriptions, we have to think hard on how we address this issue as a result of the fact that they've been used to having this service, and as Canadian taxpayers they should be due to have this service that meets their needs.