Thank you, Mr. Chair.
Thank you very much for inviting us to appear before the committee today.
My name is Réal Couture and I am the President of the Chambre de commerce et d'industrie de Thérèse-De-Blainville.
We have a number of organizations in our territory, including the Chambre de commerce de Bois-des-Filion / Lorraine. Unfortunately, Guy Barbe is away, but, in his place, we have Michel Limoges. Christian Fréchette, from the Association des gens d'affaires de Blainville, is with us as well.
Our three organizations decided to conduct a survey. We have about 800 members and we sent out a survey to which 10% of the members replied. That means we received replies from 80 members, which we find very good as a response rate. We asked them four questions.
First, they had to indicate their level of satisfaction with Canada Post services before the changes. Second, they had to indicate their level of satisfaction after the changes. Third, they had an open question about how they saw Canada Post services and fourth, people could make any comment they liked about Canada Post.
After about a week, we received all the information we required. Mr. Fréchette will give you the conclusions we drew from the four questions.
I will now turn it over to Mr. Fréchette.