There are a couple of points. In terms of one branch of an organization making a profit and another one not and trying to balance them out, I think the business community would accept that. In fact, I can see that probably in a lot of public services we accept slight losses, and businesses lose unfortunately. I think your points are valid and, in fact, it is different from a private organization as a public utility, a public service. I think generally the Canadian population wants some type of a delivery service. I think one of the things that may have been mentioned here in the report, and I might have missed it, is that there are generational issues here. There are people, seniors, who haven't grown up with the technology that the other people have, who tend to still like using Canada Post . So that's I think why we get into the longer term and the shorter term, but you're right, in the shorter term, there are some serious challenges here.
On September 27th, 2016. See this statement in context.