I think at the moment they're being supported by their support system, if they have one. An important qualifier to make is that to assume that there is a support system is a difficult thing to assume. From my understanding, there's a toll-free number that people can call to get their mail actually brought to them if they do have problems picking it up. Some feedback that we've heard within the community and from consumer calls is that people are being told to ask a family member or a friend to pick it up for them if it's possible.
On October 3rd, 2016. See this statement in context.