I'm going to ask about your group. You mentioned Etsy, and I know Etsy because my wife has used it in the past. She has a micro-business as well.
We're trying to figure out how we make Canada Post sustainable for the next 20 to 30 years. For the younger generation—and I think you and I are part of that generation, sorry, Kelly—everything's on our smart phones. I have a BlackBerry, so I know I'm a Luddite. Everything seems to be moving to e-invoicing, e-sales, e-commerce. There's the parcel part of it, but there's also this letter part of it. Canada Post right now does a good job delivering the mail, but it's just that that part of the service is costing a lot of money. Do you have a solution that you could provide? Is there something that your organization, the people you interact with, would like to see that could also provide extra revenue for Canada Post to sustain itself into the future?
The Canada Post of the future is not the Canada Post we have now.