I have another comment on that subject.
In the brief, we say that 32% of seniors use the Internet and that 44% of that number conduct transactions to pay their bills. This does not represent a large percentage of seniors who pay their bills that way. That 32% represents approximately 15% or 16% of people 65 and over who use the Internet to conduct their transactions.
Consequently, we should have no illusions or think this might be the magic solution, particularly since we know the Internet is not necessarily accessible in seniors residences, where residents are housed in rooms rather than apartments. The Internet involves significant costs even for people who live in an apartment that is not in a residence. To use the Internet or to conduct transactions, you need an Internet connection, a computer, and often a printer to print statements. You also have to update software. That can easily amount to $50 or $60 a month.
It was said that 45% of Quebecers receive old age security and the guaranteed income supplement, which means those individuals earn less than $17,000. It is impossible for them to pay costs of $60 or $70 a month just to receive their bills. You should not think that the Internet will be the universal solution. We must determine how seniors can obtain service without necessarily having to connect.