We do indeed. The goal is to limit our mailings as much as possible and to have the vast majority of our customers do their transactions electronically. Some of the clientele will still need some specific services. Each credit union will then have to define its needs and decide if it wants to continue to serve those customers. Given the aging population, in the next 10 or 15 years, people will naturally want to do things digitally.
On October 7th, 2016. See this statement in context.