What possibly would really help is to get our CEO, the board of directors, and the vice-presidents away from the concept that Canada Post has but 400,000 customers. I think there are a lot more people in Canada than that. Deepak Chopra is on record talking about Canada Post's 400,000 customers, so I think that with a mindset shifts, the service could be greatly improved for all Canadians.
On October 18th, 2016. See this statement in context.