That's interesting. So really it would be a culture change that would be driven by structural changes, as well.
I want to throw out a two-pronged question. Each of you has made a statement regarding Canada Post being a service-first organization, but in the understanding that it needs to be at least sustainable; that if there are profits, they should be reinvested back in; and that it is a profitable enterprise.
I just would like your off-the-cuff reaction. What would it mean to your communities if Canada Post were run purely as a business-first entity?
We'll start with Mr. Lambrecht.