I'd like to get into the issue of corporate Canada Post offices versus franchises. One of the main recommendations from the government's task force is to increase the use of franchising. I think we heard quite a strong message from the previous panel that the franchises are not delivering the same quality of service as the corporate outlets.
Both of you have talked about the importance of post offices as community hubs. I wonder if you could speak to whether that goal is best achieved by a corporate outlet versus a franchise, and if you have any other thoughts on that trade-off.