They're shifting business for the parcel pick-up, that is, having the people go there. While they're there, if they're mailing a parcel, they'll do it there also. They have the contract. That's how they make their profit, it is for the parcel pick-ups. But what happens, through my experience, there are so many times over that 15 years that they don't have the information to give the customer on how to sell things, on how to get a parcel from here to Ethiopia—
On October 19th, 2016. See this statement in context.