I have to say absolutely yes. Every aspect of Canada Post is something that I appreciate, both as a consumer and as an online seller. I wouldn't be able to do what I do or live the way that I do in Canada without access to its services.
Any time that I've had something that has caused me frustration with Canada Post, I've called, because I'm not the kind of person who will sit idly by and not let it bother me. A number of times when I felt that the issue was something that was beyond the capabilities of the very friendly people who answer the phone, I was sent on to a supervisor, who did take the time to talk through the problem with me, and I feel that after the fact it probably did have some impact in changing things slightly within the system.
The example I'll give you has to do with small packets.
In the brief period of time between Canada Post eliminating liability insurance on small packets and actually offering tracked packets, I think there were maybe four to six weeks where those two things did not overlap. As a seller, I had—surprise, surprise—a rash of “item not received” claims against me. I found that very frustrating, because it left me holding the bag. I couldn't complain to Canada Post about how my customers hadn't received their parcels, and it was left to me to refund the buyer when I had done everything that I needed to do to get the parcel into the hands of Canada Post for delivery.
Those were international orders, obviously, and I can understand how things become complicated there, because they're being handed off to an entirely different postal system after going through customs, but the supervisor I spoke to within Canada Post seemed to really understand my concern about that lapse in time between there being liability insurance offered and a tracking service offered. As a seller, I felt that by handing over my parcel to Canada Post, the employees, if there were less than honest ones along the way, would know that there was literally no way for anybody to track it if things went missing, because Canada Post, as a corporation, would no longer care. It wasn't responsible. I don't mean literally “would no longer care”, but the potential for that was there.
Credit goes to that supervisor, who actually took the time to talk me through it, because I was feeling pretty heated at that point.
As I say, it wasn't just one time that this happened. There was a spell of them within a short period of a couple of weeks.