Hi. My name is Nelson Leong. I'm the COO of Manitobah Mukluks. We are one of the fastest-growing companies in Canada. We've been in Profit 500 over the last couple of years.
We have a very good relationship with Canada Post. We have benefited from Canada Post by having them deliver a superior customer experience to our customers.
I would refer you to some of our recent customer feedback page responses. We get a lot of these responses from our customers. At least 20 give feedback every day. You can see one comment here, which starts off talking about our products: “My first impression of them is very positive.... I just wish you didn't ship through Purolator. It made it difficult to get my boots as compared to if you shipped through Canada Post.”
Our e-commerce business has grown significantly over the last four years. We have been very successful because we have been able to reach out and have our products delivered in the most rural areas where no one else would deliver—not Purolator, not FedEx, and not UPS.
Canada Post has provided us with commendable delivery execution to our customers. This includes 100% coverage of Canadian addresses; a range of delivery options for most budgets; convenient return solutions, no matter where our customer is located; and extensive delivery experience to markets within Canada. We are currently in negotiations with them to continue to serve our Canadian customers, both the indigenous and non-indigenous population.
Not having Canada Post deliver our services would have a huge impact. It would be detrimental to us as a company and to all of our customers who love our products and services.
Thank you.