Those are already covered by treaties. We visited a plant in Vancouver, where we saw how Canada Post treats parcels, how efficient it is, how professional they are. It is a fantastic set-up. I'm so glad the supervisor was able to tell you that, but the Universal Postal Union treaty protects you throughout, really, so there should be tracking. I was surprised they didn't have it.
Did you know that China is your biggest competitor and that China is regarded as a third world country within the postal system, so its parcels cost 85ยข, whereas yours might cost $6? Perhaps there's a chance that Canada Post needs to renegotiate with those guys and bring them back to being not a third world country but a first world country so that you might get some better advantages.
In terms of the remote areas that you serve, you talked about how FedEx, UPS, and Purolator don't go to the most remote areas.