I believe the employees in the department are working very hard to make sure we meet the deadlines. Unfortunately, what happened with the October 31 deadline was that there were a significant number of backlogged cases that were very complex. As much as I and the department wanted to meet that deadline—no one puts a deadline in place not expecting to meet it—clearly the complications they ran into with the backlogged cases, and there are still 15,000 of them, prevented us from meeting our goal.
You know, everybody wanted a win here. I know the department has been working really hard. I have confidence that they are doing the best they can. I think we need to find out exactly what happened to get us in the position we're in. That's why I called in the Auditor General to do a review of this. No one wants to do a bad job. Everybody is working as hard as they can to fix this problem.