It's interesting that you say that, because at the moment of implementation, there was a backlog of old transactions, which we did not expect, and those were transactions that we had to deal with at the moment, so at the starting point. As you know, we did not have the capacity to be able to process at the moment of transition, for a number of reasons. This was the implementation of a complex system, as you know. You would have a normal learning curve, except that, in this case, we underestimated the change management in the learning, plus we did not have the capacity to be able to mitigate that. We had to go out and rehire more than 200 people. That kind of made everything lag, so those big cases that we had, the ones from pre-Phoenix, as I say, are complicated and transactions that—
On November 29th, 2016. See this statement in context.