Thank you for pressing the issue. It's important to point out that they aren't necessarily pay problems. They are transactions that take longer to process. As a result, pay cases are processed at a slower rate. They aren't necessarily problems. It has to do with the volume of transactions we're processing.
We've put a system in place. If someone isn't paid for whatever reason, it's crucial that we know about it. The employee has to notify their department and needs to receive an emergency payment, or they can fill out the form on our website, in which case, we make sure they receive the necessary payments if they weren't paid at all.
At the pay centre, the rate at which transactions are being processed has slowed. They are taking longer to process.