I absolutely hear you that these are real people, and this really is something that matters to a lot to us. We're at a very different point from where we were in the spring, when we implemented. We now have the capacity and we know that we process more cases that come in. That's a critical, critical stage. We know how long it takes to process cases. We have real data that we can actually model and plan with. We are working with our partners, with the departments, with the unions. We're engaging our employees, and everybody is totally engaged in this. We're at a totally different place from where we were earlier.
On November 29th, 2016. See this statement in context.