I'm saying you have to be qualitative in terms of all of that. No, it's not getting worse. We have reached a place where we have been able to stabilize the queue. We have the initial backlog brought down almost to the end. We've reached a stasis state on two categories. We're looking now at how we're going to organize ourselves to face collective bargaining. That's a huge issue. It has been made very clear this is a commitment we cannot miss. I'm not trying to minimize it. It is a complex problem.
On May 11th, 2017. See this statement in context.