I joined the department on April 11, so just after the first wave of implementation.
Hindsight is always 20/20, for one.
The other thing is that we will have answers to your questions, because there are a number of studies happening right now. There is one that's being done on the lessons learned. I'm not sure that originally—a few years back when it was planned—all the stars were going to align this way, but at the end of the day we might see that the two projects were working in parallel. The compensation advisers were actually notified. It was almost a 22-month process to tell people that their job was going to be affected. This was already enclenché, so there was pressure at the end to roll out, because people had already been told to look for something else or had already moved to other jobs.
There were a number of factors, but they will be part of the lessons learned, absolutely.