We recognize that there is a problem with the high volume of applications for all the new programs we have put in place. For this reason, we strongly encourage people to use the online services. I am very proud of the fact that we have been able to reach close to 7.5 million Canadians. There is more work to be done. It's not perfect, but we look for solutions on an ongoing basis.
On May 11th, 2020. See this statement in context.