Speaking for my own institution, where we're dealing with complaints about access requests, I can say that we've been working really hard to have a better innovative system. We are now scanning every document so that every file we receive is accessible electronically. This is one of the reasons that my entire office, 110 people, is working from home remotely during COVID, and we haven't stopped working remotely since March 13.
We've been able to continue our work. Clearly, I'm in a very privileged situation because my office is small. I'm sure my colleagues who have thousands of employees have more challenges than I do.
As you say, we need to look at the management of information, where the information is stored, and, if it's stored electronically as I think Mr. McCauley said earlier, why it has to become paper to be back in the system for the access software. Let's give ATIP analysts software with which they can digitally transfer and access this information without having to resort to paper and scanning and photocopiers.
This seems to be an easy solution, but unfortunately, in the government these things take time.
There's also another issue we just became aware of during COVID. A lot of the software for access redaction is put on the secret servers of the institution because once in a while you have a document that is secret. Because it's on the secret server, it's completely inaccessible remotely. They should really remove that and put it on a protected server so it would be accessible remotely. The one in 100 files that are secret could have a separate system.
Those are the kinds of little things that have come up because we have had to work remotely. I'm hoping the institutions will react to that, because there are some solutions that are easy to implement.