From the beginning, Shared Services Canada was not properly funded, because in 2011-12 about a quarter of a billion dollars was cut from its budget. The organization struggled in the beginning to provide the services. Our government put in substantial money in 2016 and 2018 so that Shared Services could actually deliver services of IT and information management to the whole of the Government of Canada.
On March 12th, 2020. See this statement in context.