To give you the short answer, this is not anything that I would want attributed to me, but there are those who have said that the COVID pandemic has accelerated the shift to digital right across all aspects of society. We have certainly seen that within the departments we serve and their level of ambition to provide services digitally to Canadians. Increasingly, we are seeing the rollout of new technologies and new services to Canadians being done at record-setting paces. Call centres used to be these big physical buildings. We had to scramble in days, literally days, to figure out how to allow people to operate call centres from their home and kit them up to be able to do that.
The network is increasingly important, moving forward. I think it's something that will be increasingly important for this country, frankly. Those who have access to the network with a strong signal will be able to access those incredible services. For those in remote or isolated communities, we're going to have to find a way to roll those out. The network is increasingly important. It connects us all. It is a way, increasingly, that government and businesses are delivering services.
Collaboration tools like Zoom, Teams and others that we use accelerated that rollout. That's created new opportunities and new challenges in cybersecurity, as I said earlier. The threat landscape is changing, and changing fast. It is getting more sophisticated. They understand that there is more volume here and, therefore, more opportunity.
From a procurement point of view, that means that, as we move forward, simplifying, standardizing while not relying on just one vendor, and making sure that cybersecurity is top of mind in everything we do will be incredibly important. That's why we talk about, and Gartner in its report talks about, those three pillars and monitoring so that we know what is happening and we can detect and respond far more proactively than we can now. That will require some standardization.