Having the staff to meet the demand is definitely a problem for the agency. It has a good team of access to information officers, but the number of requests keeps increasing.
This year, CBSA received 19,000 access to information requests, as compared to 8,000 two years ago, so that's an increase of 10,000.
In many cases, there is not enough staff to meet the demand. Even if the agency has the necessary financial resources, it is often difficult to find people who want to join an access to information team. It is more difficult for those people to keep up with the new level of demand.