Yes, absolutely, Mr. Chair. I'm happy to take that on board.
We are constantly working together, and these people work together all the time. What we are asking our teams to do is to work in between the operational working on a specific visit to sit down and say, “What isn't working here? Let's look at the numbers, now that we see those line numbers, and ask why this is part of the standard operating procedure. Nobody asks for this, so why is it part of it? Can we eliminate it in the future? Can we decide that we're going to set up some flags, so that flags go up, a question comes over and we make an alternate choice?”
That's what we're hoping, to instill that kind of rigour. We're hoping it will be an ongoing process and it isn't a one-stop review and then it's over. We want this to be the new practice.