As I highlighted, from a Treasury Board policy perspective, there are requirements regarding the performance and the management of performance of our contractors, particularly that there's monitoring and oversight in place to ensure that contractors are performing to the requirements of the contract and that our contracting professionals are working closely with their clients, the individuals who may be receiving these services, to make sure they're monitoring and documenting the issues of poor performance.
I cannot, unfortunately, speak to the specific contract or decision that you've highlighted. It may be something that you wish to invite the department responsible to speak to.