Okay. Thank you for that.
Frequently, rigid government budget practices are the reason for contracting out. They'll do this even though the services are not up to necessary standards. An example can be found in a study done at the Royal Military College in the mid-2000s:
The anecdotal assessments gleaned with respect to this particular approach where that inferior results were noted. During this lengthy period, the cleaning standard fell far below what was required for RMCC, especially in the critical residential spaces.... It was observed that in an effort to increase the profit margin the contract cleaners were using inferior or improper cleaning products which resulted in additional maintenance, environmental problems, and health and safety issues resulting in unfit living conditions for Cadets.
At DND in particular, services are often contracted out because the salary and wage envelope provided to base commanders is insufficient to meet salary needs, while they are provided with extremely generous private services budget lines, basically incentivizing privatization.
What steps are being taken to ensure that the quality of the service to the public and to other government departments is the first order of business?