Thank you for the question.
I wasn't here a decade ago in this particular role. However, ongoing investment in maintaining technology is something that needs to occur on a regular basis. With the rapid evolution of technological change, we need to continue to invest in keeping our applications and systems up to date and current, in order to ensure that we address security threats, as an example.
Unfortunately, sometimes it can be challenging to maintain those systems and keep them up to date. When that happens, we fall behind, so additional investments may be required. The best practice is to maintain our applications and continue ongoing investments in ensuring that the systems are maintained, stable, current and up to date.