Maybe I can start from a Shared Services point of view.
It is on a case-by-case basis for us. With respect to the decision leading to whether or not we outsource, we follow a pretty robust process internally. All options are always being looked at with a focus, obviously, on best practices, our own capacity, whether there is an existing solution in place and whether or not we can build and operate in-house. Our preferred delivery method has always been to take advantage of the internal resources first.
The right decision process, combined with the right balance between government employees and consultants, especially in the IT field, so far, I think, has actually led to the best value in delivering IT services to our clients.