Sure.
A benchmarking tool is a diagnostic tool. It helps identify where processes need to be changed. Then it's our job, in consultation with our client—in this case, the civil service—to take the diagnostic delivered by the benchmark and to work to customize the process around those elements for the environment in which we're working, for the people or for whatever the situation may be.
I'll give you an example. With agile execution, there is a certain way in which a core agile execution happens, but it has to be customized for the department you're working in and the country you're working in. However, agile at its core is a particular model.