Evidence of meeting #86 for Government Operations and Estimates in the 44th Parliament, 1st Session. (The original version is on Parliament’s site, as are the minutes.) The winning word was macdonald.

A video is available from Parliament.

On the agenda

MPs speaking

Also speaking

Minh Doan  Chief Technology Officer of the Government of Canada, Treasury Board Secretariat
Carine Grand-Jean  Committee Clerk

Noon

Conservative

The Chair Conservative Kelly McCauley

I call this meeting to order.

We hope Mr. Sousa is okay in his nightmare storm.

Welcome to meeting 86 of the House of Commons Standing Committee on Government Operations and Estimates. Pursuant to Standing Order 108(2) and the motion adopted by the committee on Monday, October 17, 2022, the committee is meeting on the study of the ArriveCAN application.

As a reminder, do not put earpieces near your microphones, as this causes feedback and potential injury to our valued interpreters.

I'll give you just a quick update on the order for the production of documents. We have received the items from Mr. Firth. They are now sitting with the translation bureau.

Before we start with Mr. Brock, I just want to welcome Patrick back as our clerk today. Patrick reminded me that he was our clerk on OGGO about seven or eight years ago.

Welcome back. It's nice to have you back after so long.

We have Mr. Doan with us.

Do you have an opening statement, Mr. Doan?

Noon

Minh Doan Chief Technology Officer of the Government of Canada, Treasury Board Secretariat

Yes, I do, Mr. Chair.

Noon

Conservative

Larry Brock Conservative Brantford—Brant, ON

I have a point of order, Mr. Chair.

Noon

Conservative

The Chair Conservative Kelly McCauley

Yes, Mr. Brock.

Hold on for just one moment, Mr. Doan.

Noon

Conservative

Larry Brock Conservative Brantford—Brant, ON

Before the opening statement.... I made inquiries with members of the committee.

Given the nature of the finger-pointing and the attempts to cast blame on other parties as to who chose GC Strategies, given the RCMP investigation, and without suggesting that at any point in time Mr. Doan has attempted to mislead this committee, I think it prudent, sir, to have this witness sworn to tell the truth or to affirm to tell the truth by whatever mechanism binds his conscience.

Noon

Conservative

The Chair Conservative Kelly McCauley

Thanks, Mr. Brock.

I think there have been discussions among all the sides. I understand that we have an agreement for that.

I see nods, so we have unanimous consent.

I'll turn things over to our clerk to administer that.

Noon

Carine Grand-Jean Committee Clerk

Mr. Doan, we will have to swear you in. You will have to repeat the following after me:

I—state your name—do solemnly, sincerely and truly affirm and declare the taking of any oath is according to my religious belief unlawful. I do also solemnly, sincerely and truly affirm and declare that the evidence I shall give on this examination shall be the truth, the whole truth and nothing but the truth.

Noon

Chief Technology Officer of the Government of Canada, Treasury Board Secretariat

Minh Doan

I, Minh Doan, do solemnly, sincerely and truly affirm and declare the taking of any oath is according to my religious belief unlawful. I do also solemnly, sincerely and truly affirm and declare that the evidence I shall give on this examination shall be the truth, the whole truth and nothing but the truth.

12:05 p.m.

The Clerk

I confirm that the witness has been sworn in.

12:05 p.m.

Conservative

The Chair Conservative Kelly McCauley

Thank you very much.

Mr. Doan, we'll turn things over to you for five minutes, please.

12:05 p.m.

Chief Technology Officer of the Government of Canada, Treasury Board Secretariat

Minh Doan

Thank you, Mr. Chair.

Good afternoon.

Since giving my testimony, allegations have been made against me. I thank the committee for the opportunity to address them and elaborate further. Prior to my appearance on October 24, it had been six months since I left the CBSA. I asked for all of my emails from the agency related to the allegations. I received a package. Within that package, I found no exchanges with Kristian Firth. Subsequently, and in preparation for today, I requested and was given access to a broader search, which is when I found emails where either I or Mr. Firth were on the distribution list. I am providing them today. Given how complicated it is to access emails in a department you no longer work in, I will direct any further requests of this nature to the agency.

Early in the pandemic, PHAC contacted CBSA to see whether we could build an app to replace a paper form. We had days to pull together this proposal and weeks to launch the first version. I asked my team to explore options. Mr. MacDonald took the lead. Within 48 hours, he and his team did a very quick assessment of options that were narrowed down to two broad technical approaches. One option was an entirely outsourced solution developed and hosted by Deloitte. The other option involved a combination of public servants and staff augmentation to leverage the existing code expertise in our cloud infrastructure.

Let me be clear. At no time was a choice presented to me between a Deloitte solution and a GC Strategies solution. As was pointed out numerous times, GC Strategies is a staffing agency that provides rapid access to IT professionals. They do not develop solutions. I'm submitting to the committee the proposal and emails I found around the time of these events. You'll note that nowhere in either option presented, or in their associated emails, is GC Strategies ever mentioned, nor do I have any recollection of it being raised.

The decision I was asked to make was whether to fully outsource the work or to have my team oversee the application development. I had concerns about the outsourced solution, handing off full control of a time-sensitive project exclusively to an outside firm, and about the fact that our data would be hosted on their IT infrastructure instead of our CBSA cloud. I wanted my team to retain the ability to direct the development and resources. In making this decision, I did not choose or direct the selection of GC Strategies. I chose a strategic direction that met our urgent need for speed and agility at the time. Importantly, I also did not contact GC Strategies to solicit a proposal. As the CIO, I ruled out the entirely outsourced approach. I stand behind that decision, and I am fully accountable for that decision.

I particularly want to address the serious accusation Mr. MacDonald made that I threatened him during a call. I never threatened him. CBSA was preparing to testify and nobody knew who initially brought GC Strategies in on ArriveCAN. I called Mr. MacDonald, whom I trusted to answer this question. During the call, it remained unclear who had brought GC Strategies into ArriveCAN, but we agreed it was not me. I remember indicating to him that, if pressed at committee, I may have to redirect the question to him. To be clear, this was not a threat or intended to be one. It is fact. This committee will call further witnesses as required. If coming to this committee to answer that question was perceived as a threat by Mr. MacDonald, that was never my intention. I never said I would blame him, nor did I lay blame at his feet during my appearance one year later. I still don't know who initially contacted GC Strategies to solicit a proposal. I was in no position to threaten his job or career. He was an ADM peer working in a different department.

I have a note written by Mr. MacDonald the day after the call. It was published in The Globe and Mail on October 4. It states that I was not personally familiar with the GC Strategies company and that the decision to select this vendor was not made by me. That written statement by Mr. MacDonald is also consistent with what appears to be Botler's report that the committee quoted on November 7. I don't have the report, but I heard allegations that there were “conscious efforts...to isolate and control the flow and narrative of information” to the vice-president, and that the vice-president “didn't know that they'd been communicating back and forth”.

The past few weeks have deeply affected my professional and personal life, my family, children and friends, and my mental and physical health. Today I will openly answer all questions related to this study. However, on the advice of legal counsel, I will not answer unrelated questions about my career or my personal life. Enough harm has been done.

12:10 p.m.

Conservative

The Chair Conservative Kelly McCauley

Thank you, Mr. Doan.

Mr. Brock, go ahead for six minutes, please.

12:10 p.m.

Conservative

Larry Brock Conservative Brantford—Brant, ON

Thank you, Mr. Chair.

Thank you, Mr. Doan, for your attendance today and your opening statement.

It would be prudent of me, sir, to remind you of a couple of things. I specifically asked that you be sworn for a reason. When witnesses attend at committee, there is a parliamentary privilege that, whether people are sworn in or not, it would still be considered a contempt of Parliament to mislead the committee by giving a false statement or false evidence or to refuse, unless related to cabinet confidences, to answer any questions or to fail to produce documents that the committee might require someone to produce.

That is generally what happens.

I specifically asked that you be sworn given the swirl of accusations that are flowing around from senior government officials as to who retained GC Strategies. You were sworn because now this attracts Criminal Code consideration.

I understand that you have a lawyer, sir, and it is very prudent for you to do that since there are provisions in the Criminal Code that penalize perjury, deliberately giving misleading evidence, which, if founded—if there's a finding of guilt and proof beyond a reasonable doubt—could land a witness in prison for up to 14 years.

You have both of those issues to contend with. I say that not to intimidate. I say that not to concern you. I say that not to force you to clam up and consider your instructions from legal counsel. I say that because, sir, I want to give you a safe place in this committee. There were a lot of accusations hurled at you by Mr. Cameron MacDonald, and I have some serious reservations regarding his truthfulness with respect to those accusations.

This is your opportunity, Mr. Doan, to finally set the record straight.

He, on a number of occasions, has accused you of.... Given his position as director general of innovation, this ArriveCAN app surely would fall within his mandate as an innovative product, but he's accused you of selecting GC Strategies.

You, on the other hand, sir, when you testified on October 24, 2023, not once—I counted—but on four different occasions over the course of that two-hour meeting, during questions from numerous members of this committee from all political stripes, claimed that you still don't know who ultimately selected GC Strategies. In fact, you even went so far as to say that you've been trying to find the answer for close to a year. You made reference to your team making that decision, but then your team consists of 1,600 employees. That doesn't make sense. Then you narrowed that down to potentially six directors general. I narrowed that down to Cameron MacDonald, who's largely responsible for innovation.

We have numerous competing theories as to who chose GC Strategies. I can understand and I think Canadians can understand why no one wants to take ownership. This is a two-person consulting firm that doesn't produce a product, that doesn't operate out of a bricks-and-mortar entity, that largely works out of a basement, and that has, over the course of a number of years but in relation to ArriveCAN, hit the taxpayer lottery of $9 million for doing nothing other than finding professionals to do the work. It's a pretty good gig. I bet there are millions of Canadians who would love that opportunity.

I can understand why you and others who've testified don't want to be attached to this particular company that is under police investigation.

I have about a minute and a half, sir. I'm going to have numerous opportunities to question you in the course of two hours, but I'm going to give you this opportunity to give me the straight goods.

Was Mr. MacDonald lying to this committee, as he's accused you of doing?

12:15 p.m.

Chief Technology Officer of the Government of Canada, Treasury Board Secretariat

Minh Doan

The question I was asked at committee, and I answered truthfully, was, “Who picked GC Strategies?” As I said in my opening statement, I chose the direction of in-house there and, in the material I found, there's no evidence that the decision was tied to a particular company.

I stand behind that decision. That decision allowed us to build ArriveCAN. That decision allowed us to build changes over two and a half years as the pandemic evolved.

12:15 p.m.

Conservative

Larry Brock Conservative Brantford—Brant, ON

Mr. Doan, I'm going to stop you right there.

I have 30 seconds. Please answer the question.

Was Mr. MacDonald lying to committee on November 7, 2023, when he placed the entire responsibility for that decision to hire GC Strategies in your lap? Was he lying or was he telling the truth?

12:15 p.m.

Chief Technology Officer of the Government of Canada, Treasury Board Secretariat

Minh Doan

Mr. MacDonald said that I made the decision. I did make a decision, to be clear. I made a decision on a technical direction.

Also, in evidence and as posted on The Globe and Mail in his own handwriting, he writes that I did not make that decision, nor was I even familiar with the company.

12:15 p.m.

Conservative

The Chair Conservative Kelly McCauley

Thank you, gentlemen.

Mr. Sousa, go ahead please.

12:15 p.m.

Liberal

Charles Sousa Liberal Mississauga—Lakeshore, ON

Thank you, Mr. Chair.

I appreciate your being before us. I recognize the complexity of what's happening, and I want to try to simplify that complexity to some extent.

What was your involvement with the Botler contract?

12:15 p.m.

Chief Technology Officer of the Government of Canada, Treasury Board Secretariat

Minh Doan

CBSA was handling a lot of sexual misconduct. It was in the news. It was an issue that we were all seized with, given how serious it was.

We were briefed at a meeting with the executive team that the misconduct was increasing and that we needed a different way to solve this problem.

I was the chief information officer at the time. The president turned to me and asked me if there was a different way from a technology perspective, an innovative perspective, to solve this problem or make a difference, because everything we'd done so far wasn't making the difference that was required to stop this. I turned to Mr. MacDonald, who, again, was DG of innovation, and we were looking for innovation. We were looking for something different. We were looking for a different approach, because the traditional approaches around training and awareness weren't sufficient.

Mr. MacDonald took that and went away and found a company—that would be Botler AI—that would use artificial intelligence to help provide a different way for potential victims to have a conversation with this anonymous bot to see if they actually did suffer sexual misconduct and to give them a very safe space. I found the solution very promising.

A demo was made before me and a number of my directors general in which I saw a lot of promise in this technology and in this way of achieving a safe space for victims to potentially consult, get guidance and then decide on what actions they wanted to take.

I saw enough promise—

12:15 p.m.

Liberal

Charles Sousa Liberal Mississauga—Lakeshore, ON

I'm just going to stop you.

There was no contract with GC Strategies or Botler with CBSA at that point or at any point.

12:15 p.m.

Chief Technology Officer of the Government of Canada, Treasury Board Secretariat

Minh Doan

This was late 2019, and I saw enough promise in their demo.... Also, I was moved by Ms. Dutt's personal story around harassment and discrimination and why she created the company, so I recommended that this was worthy of being presented to the president.

Unfortunately, in the beginning of March 2020, the pandemic hit, and that meeting was delayed by several months before we were able to get in front of the president and the vice-president of HR.

12:15 p.m.

Liberal

Charles Sousa Liberal Mississauga—Lakeshore, ON

Why did it not proceed?

The agreements, or the possibility of having a contract with GC Strategies and Botler, albeit through subcontracting with the other two organizations, didn't proceed because.... I'm being told conflicting stories. You're saying it was delayed because of the pandemic. Others are saying it didn't happen because they didn't fulfill the requirements necessary to do the work.

12:15 p.m.

Chief Technology Officer of the Government of Canada, Treasury Board Secretariat

Minh Doan

I thank the hon. member for the question.

At the end of 2019, I was shown a software demo. I saw that it had a lot of potential, but I didn't have the necessary authority to approve the pilot project. I therefore proposed to make a presentation to the vice-president of human resources and to the chair to see if there was any interest in such a project. It took place much later, in 2020. Once approval was obtained, we used an existing contract with Dalian Enterprises and Coradix Technology Consulting to begin work with Botler.

According to what I recently heard in testimony before the committee, Dalian Enterprises had a subcontract with GC Strategies. I wasn't aware of that at the time. Following that, and I don't know how it went, GC Strategies subcontracted with Botler.

Unfortunately, the way the information is shared, we only know which primary contractor these companies have contracted out to.

12:20 p.m.

Liberal

Charles Sousa Liberal Mississauga—Lakeshore, ON

Has the RCMP contacted you in regard to allegations made by Botler?

12:20 p.m.

Chief Technology Officer of the Government of Canada, Treasury Board Secretariat

Minh Doan

No, it has not.