I'm sorry, but I'm going to cut you off there because, as you know, we have limited time.
Recommendation 15 is:
Canada Post continue investing in the growth of its parcel/e-commerce services, which provide needed infrastructure for Canadian businesses.
You did highlight that Canadians are largely choosing other providers for parcels. I'll note that one of them is even owned by Canada Post. How on earth did Canada Post not figure it out? One of its own subsidiaries is a profitable, money-making company, yet it can't even take that as a model and implement it as its own to be able to make money.
There have been so many recommendations, so many studies, so many reports and a big emphasis on parcels and identifying that this would be a path forward for them, yet nothing has been done to address that for 10 years.
Why is that?