I've touched on it in my remarks. What we see with Canada Post we see across the world with different postal services. The volume of letter mail has declined substantially over the years. What was 5.5 billion 20 years ago has gone to 2.2 billion.
The anchor for Canada Post is that it has a monopoly on delivering letter mail. It's the way that Canada Post has attained profitability over many years. However, we've seen the decline in letter mail volume, as well as the rising number of addresses to which it needs to be delivered. I think that accounts for what went wrong, to answer your question.
I would also add, and it's highlighted in the Kaplan report, that the organization has become too big for the volume that it needs to deliver. It's been constrained—