Mr. Patzer, can I maybe offer something slightly different?
In our world, the need for change often explains how people want to change. Ten years ago, I don't think people looked at Canada Post as being on the precipice of what we now see today; therefore, the need for change 10 years ago would have been a much harder sell. It would have been a much easier sell five years ago, but we were tied up with the pandemic.
You're on the right track. These are changes that should have been done before, but if you could have convinced people 10 years ago, you are a better person than I am.