When we are establishing goals for departments, or when they are establishing them with our help, we do want stretch goals, because you do want to aim high.
That number is low. I'm not entirely sure which figure the member is looking at, but I know of two that are on TBS's departmental results report that jump off the page. On high-volume services, the system as a whole is down around 52%. Also, on the number of IT systems that we would view as being healthy, again, we're I believe below 50%. Those are two numbers where you have to dig in and find out why.
With the health of IT, it's a question of resourcing and prioritizing the spend in IT. On the high-volume services, you can't really be generic about it. You have to look at each one and ask what's going on there. Was their take-up bigger than we expected? Were they unable to hire staff? What's the background on this? It really is on a case-by-case basis.
To answer the question of what the recourse is, the Treasury Board Secretariat, with the support or endorsement of the Treasury Board, can put conditions around improvement on departments or put additional reporting requirements on departments as a way to try to keep an eye on things, but it starts with, what's your plan to improve?