Another example would be individuals who need documents for a court case, an administrative procedure or an appeal, for instance. If they indicate that they have a deadline or that it is urgent, we can prioritize their request to respond a little more quickly.
Furthermore, we have also put a triage process in place. When we receive new requests, archivists work with the applicants to see if there are any documents already open to the public that they could access. This process has enabled us to process 30% of new requests outside the freedom of information process.
It is things like this that help members of the public, researchers, students and other individuals receive their documents within more reasonable time frames.