That's great. I'd encourage you, if your survey doesn't already do so, to think about how you might reach out to those communities where scanning a bar code or answering a survey in French or English might not be easy for people. In fact, the ways that people use the post office in urban environments are different and need to be included in the broader transformation plan.
I would suggest that you take this into consideration, as I'm sure you are, in the accommodation program as well. We often think about accommodation in terms of folks who live in an environment where they can't travel a long distance to get to a post office or whatever, but we have lots of older people in my community who are living in vertical towers in naturally occurring retirement communities where getting out of the house is an infrequent thing. Certainly, during the pandemic and our vaccine response, we had to think a lot about how to reach those folks.
Really, taking into account the urban underserved population is important. If you have anything to add with regard to how you're thinking about that, I'd be delighted to hear it.