As I think Mr. Freeman said, the role of our frontline staff is to support our veterans and to link them with the community resources, with the province and with service providers to help them. That is one of our greatest missions, and we're proud of doing that.
Of course, it's not always an easy piece. First of all, veterans come forward, but are they ready to access all the resources available to them? It takes time and engagement to help the veteran move forward to that.
When you ask me what the obstacles are, I would say that trust and the building of relationships with veterans are not as easy as we think. It's not as though we have a veteran who comes forward and we put the service in place. We need to build that trusting relationship. This may take months or, sometimes, years.
I would say that with our homeless veterans, that is a bigger challenge. They don't engage with you right away. It may take time. Also, as you know, homeless veterans have a different shape. We don't always see the classic homeless veterans. A lot of our homeless veterans do what we may call “couch surfing”, and they may not be completely homeless when we first meet with them. We realize when we start working with our veterans that some of them are potentially in a situation of becoming homeless. Trying to be proactive is really critical, then, for the people who are in the steps to become homeless. That's when we want to react, act and support them.