I'll simply give you a couple of quick, simple examples. When we ran the operations centre, traditionally we would use directors general, senior officials, experts in their field, and what we found is that we really needed them managing their part of the department as opposed to managing the outbreak. So we're in the process of training other people to do that.
At the provincial level, people recognize that.... We assume that hospitals, because there have been guidelines for years on how to manage respiratory cases...and suddenly because it's H1N1, they look to Public Health and say, “Tell us how to do this.” Well, you're the respiratory specialist, so apply what you already know. It's no different from that. Again, we've been able to take some of those lessons and apply them as we move forward. Some of them are very basic and simple like those; some are bigger in terms of making sure we've got the right connections, because even when we assume people know where to look or what they have, it requires constant reminding.