In terms of health care systems, it is important to understand that, even though each system falls under provincial jurisdiction, the challenges and needs are similar. Actually, Canada is not the only one to deal with those challenges and needs; every developed country is dealing with the same ones. Technology and staffing costs are high everywhere. It is difficult to reach patients outside urban centres everywhere. The challenges are the same. Innovation must address the challenges of health care systems.
In terms of design, we need to be able to look at technology from the perspective of how it is actually used. I think, in a number of cases, we look at doctors—in many cases, specialists—as the main users of the technology. But for many health problems, including chronic illnesses, the patients should be the main users. So we are talking about promoting the patient's autonomy, their ability to have access to user-friendly equipment. Patients are a very important niche.