The so-called quality agenda in health care is something that all countries have heard of, and some are actually moving on.
I was in the U.K. last week, and Scotland I think is considerably ahead of most jurisdictions in Canada in appreciating that we need to move to make our system more patient-friendly. If we do that, that's the answer to our system: enhanced quality.
I think all systems have trouble dealing with this, primarily because we have providers, especially physicians, who are very powerful at maintaining doing what they have been doing. With that last federal agreement on health, I think one of its biggest faults was that there were not enough mandates in it, and providers ended up getting paid a lot more just for doing what they traditionally had been doing.
I think the federal government has a role in creating dialogues that can move the political agenda around. I think one of the reasons why we're less successful than a lot of countries is that so much of this goes down to the provincial level, and in many small jurisdictions we're not able to sort of move the ball.
I was working with a nurse practitioner almost 35 years ago. I had no idea that this would be still rare now.
I think we know what we should be doing. We have been talking about it for so long that I just know the whole script for any meeting I go to these days. But as opposed to other systems that are, I think, grappling with some of these issues more effectively, we don't do this well in Canada. The fragmentation of a lot of these issues down at the provincial level is one of our biggest problems.
I think the federal government doesn't have to take over provincial jurisdiction, but just to be way more.... Even if it were an effective head waiter—as it may have been described 30 years ago in constitutional terms—I think our country's health care system would be a lot more effective.