Again, it wasn't the objective of the audit to look at that particular instance or other particular instances. I think the department would have to explain their decision. I mean, certainly when you look at the decision on the basis of those numbers, it's fair, I think, to question the decision, but I think the department would have to explain that.
One thing we did identify was that in the course of their giving a decision on appeals, they had time frames for appeals. The ones where they didn't meet their 30-day service standard on giving a decision on appeals were primarily related to orthodontics. I think there are certainly improvements that the department needs to make on how it's managing appeals for orthodontics.