If I understand the question, it's about the fact that they hadn't put the strategy in place. In 2010 they identified they needed a strategy, and again later on. I'll perhaps ask Ms. Thomas to characterize the conversations we had, but what I would say is that unfortunately we come across this not infrequently in departments. They identify the need for a strategy, they start work on the strategy, but then they never totally complete it. It's not unique to this department.
In terms of the conversations we had with them, I'll ask Ms. Thomas to comment.