I can definitely answer that. Our call centre is staffed, I would say, on a 365-days-per-year basis. We have operation officers, consular officers, responding to calls every day and every night. Now we have a call centre with over 50 additional people responding to emails and telephone inquiries. Each case in our crisis centre has identifiers, absolutely. Once someone makes contact, personal email addresses are put on those files, and we will be reaching out to people every night confirming the details of the flight and the manifest, etc. and double-checking.
On February 3rd, 2020. See this statement in context.